Reference

How We Handle Your Privacy at zturbo

We collect only what we need to run your account, process your bKash, Nagad or Rocket payments, and keep your wallet secure.

Data Collection ExplainedPayment Info SecurityYour Deletion RightsCookie Transparency
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zturbo How We Handle Your Privacy at zturbo
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not just a document — it shapes how we build every feature you interact with. From encrypted payment sessions to minimal-data storage principles, here is what happens behind the scenes when you use the platform.

Encrypted Transactions Every deposit you make through bKash, Nagad or Rocket travels over an SSL-encrypted channel. The wallet reference number stored on our side is tokenised, meaning even if someone accessed our database they would not see your full wallet credentials.
Cookie Usage We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. No advertising cookies are shared with outside ad networks. You can clear cookies from your browser at any time without losing your account.
Account Security Layers Your account is protected by OTP verification tied to your registered mobile number. If someone tries to log in from an unfamiliar device, we send a one-time code to your phone before granting access — keeping your balance and personal data locked down.
Data Retention Period We keep transaction records and identity documents for as long as required by applicable regulatory frameworks in eligible regions. Once that period lapses, or once you submit a valid deletion request and no legal hold applies, we permanently erase those files.
Third-Party Sharing Limits Your data goes only to payment gateway partners processing your bKash, Nagad or Rocket transfers, and to infrastructure providers who host the platform. We never pass your name or phone number to marketing companies or data brokers for their own use.
How to Request Changes Need your registered email or phone number updated? Submit the change through your account settings or contact live chat. We verify the request via OTP to your current number before applying any update, preventing unauthorised changes to your profile.
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

Got a question about what we store, want a copy of your records, or need something deleted? Here are the direct paths to our privacy-handling team. We aim to acknowledge every data request promptly and resolve it as quickly as our verification process allows.

Live Chat Open the chat widget from any page on the site — tell the agent your request is about personal data and they will escalate it to the privacy queue. Available around the clock, so you can raise a concern whenever suits you.
Email Request Send a message to our support email with the subject line 'Data Request' and include your registered phone number or account ID. We will verify ownership before sharing or modifying any records — this keeps your information safe from imposters.
In-App Account Settings Log in on your mobile, head to your profile section, and look for the data and privacy tab. From there you can download a snapshot of the information linked to your account, or submit a formal deletion request directly without waiting for an agent.

Common Questions About Your Data Rights

Below are the questions we hear most often from account holders about how their personal information is handled. If your specific concern is not covered here, reach out through live chat or email and we will answer directly.

We collect your name, mobile number, email address, and the wallet ID you use for bKash, Nagad or Rocket deposits. We also record your device type, IP address and session timestamps automatically each time you log in.

Your bKash, Nagad or Rocket reference is required to process deposits and withdrawals against your account. We store a tokenised version of it — not your full wallet PIN or credentials — so payments clear without exposing sensitive details.

No. We do not sell or pass your personal information to any advertising network or data broker. The only third parties who receive your data are payment processors and hosting infrastructure providers, and only the minimum fields they need.

Log in to your account, open the data and privacy tab in your profile, and request a data export. Alternatively, send a message to our support email with the subject 'Data Request' and we will compile a summary after verifying your identity.

Yes. Submit a deletion request through your account settings or via live chat. We honour these requests within the timeframe applicable law requires, except where we must retain records for regulatory compliance in eligible regions.

We use session cookies to keep you logged in and analytics cookies to understand lobby traffic. No third-party ad cookies are deployed. You can block or clear cookies in your browser settings at any time without affecting your account balance.

All transaction data travels through an SSL-encrypted connection. Once received, your wallet reference is tokenised and stored separately from your personal profile. Even internal systems do not display your full bKash, Nagad or Rocket credentials.

Inactive accounts retain their data for the retention period mandated by applicable regulations. After that period, if no legal hold applies, we may reach out to confirm whether you want to keep the account or prefer deletion of your records.

Yes. Whether you access the platform through a mobile browser on your phone or through a desktop browser, the same privacy policy applies. Data collection, storage and your rights remain identical regardless of device.

Reach out immediately via live chat or send an email with your account ID and details of the concern. Our privacy team will investigate, and if a breach is confirmed, we will notify you of the steps taken and any remedial action applied to your account.

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